“The uncomfortable truth is that most of us don’t come across the way we intend. We can’t see ourselves truly objectively and neither can anyone else. Human beings have a strong tendency to distort other people’s feedback to fit their own views. We know this intellectually, and yet we rarely seem to recognize it as it’s happening.”
HEIDI GRANT HALVORSON, associate director for the Motivation Science Center at the Columbia University Business School, writing in the Harvard Business Review in April, 2015.
